1. Request account deletion
The simplest option is to open the POOL CAB app, go to Profile, choose Delete account, and follow the verification shown there.
If you cannot access the app, email jplsingla@gmail.com from an email address you can access. Use the subject POOL CAB account deletion request and include your registered mobile number. Support may ask you to verify control of that number before processing the request.
2. What will be deleted or de-identified
The in-app process removes the authentication/profile account, private uploaded Aadhaar objects and verification data, public driver projection, device notification registrations, cloud face-processing cache and associated account data. Relevant ride/parcel and route-request records are cancelled where necessary and deleted or de-identified rather than exposing the former account's contact details. Personal block/report records and account-scoped local search/profile caches are included as applicable.
Deleting an account does not erase another participant's own account. It is permanent and can cancel upcoming journeys/deliveries and remove access to history and Driver Mode. If a step fails, do not treat the account as fully deleted; retry or contact support.
3. Limited retention and reports
De-identified journey/fare aggregates and records needed for a specific legal, fraud, safety or dispute purpose may be retained only for that purpose. A minimal private UID/deleted-state marker is retained to prevent stale sessions or delayed work from recreating the deleted account. There is no single promised retention period for all categories.
Operational report updates run through managed synchronisation and retry, so provider copies are not necessarily erased instantly. Staff-owned notes, downloads/manual copies, support messages and provider logs/backups have separate access and retention controls. Staff must review those records for relevant personal data when handling a verified deletion request, without erasing another user's information or a justified retained record. Support can explain the relevant process and retained purpose.
4. Need help?
Email jplsingla@gmail.com or call 76963-06775. Do not send an OTP, password or payment information to support.
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